FAQs
Questions about shopping? Answers are ready.
Find quick answers about sarees, kurtis, orders, delivery, payment, returns, refunds, product care, account help, and customer support.
1. What type of products are available?
The collection includes women’s fashion products such as sarees, kurtis, kurta sets, blouses, dupattas, ethnic wear, fusion wear, and daily fashion essentials.
2. Are the products suitable for daily wear?
Yes. Many products are selected for everyday comfort, easy styling, and regular use. You can also explore festive and special occasion styles.
3. How can I place an order?
Open the product page, select the available size or option if required, add the item to cart, fill your delivery details, choose payment method, and complete checkout.
4. Do I need an account to place an order?
You may be able to place an order as a guest depending on website settings, but creating an account helps you track orders, manage addresses, and view order history easily.
5. How can I track my order?
You can track your order from the order tracking page or through your My Account section. Keep your order number, registered email, or phone number ready.
6. When will my order be delivered?
Delivery time depends on order processing, courier availability, delivery location, and serviceable pin code. Tracking details may be shared after dispatch.
7. Is fast delivery available?
Orders are processed as quickly as possible. Actual delivery speed depends on courier partner, location, and product availability.
8. Do you offer free shipping?
Free shipping may be available on selected products, offers, or order values. Final shipping charges, if any, will be shown at checkout.
9. Can I cancel my order?
Orders can usually be cancelled before dispatch. Once the order is shipped, cancellation may not be possible and return or replacement rules may apply.
10. How do I request a return or replacement?
You can request a return or replacement through My Account → Orders, or contact support with your order number, product photos, and reason for the request.
11. What products are eligible for return?
Eligible products should generally be unused, unworn, undamaged, and returned with original tags, labels, packaging, and accessories where applicable.
12. Which products may not be returnable?
Used items, damaged-by-customer products, altered products, customized products, hygiene-sensitive items, or products marked as non-returnable may not be eligible for return.
13. What should I do if I receive a damaged product?
Contact support as soon as possible with your order number, clear product photos, packaging photos, and issue details so the team can assist you.
14. What should I do if I receive the wrong product?
Share your order number, received product photos, and issue details with support. After verification, replacement or return assistance may be provided as per policy.
15. How long does refund processing take?
Refund time depends on approval, product inspection, payment method, and bank/payment gateway processing time. Approved refunds are processed as per the refund policy.
16. Are online payments secure?
Payments should be completed only through the official checkout page. Available payment methods at checkout are designed to support a safer transaction flow.
17. What should I do if payment is deducted but order is not confirmed?
Wait for a short time and check your email or My Account order section. If the order is still not visible, contact support with payment proof and transaction details.
18. How should I care for sarees and kurtis?
Always check the product care instructions. In general, gentle wash, mild detergent, shade drying, and low-heat ironing help maintain fabric quality and colour.
19. Can I place a bulk order?
Bulk order enquiries may be supported. Contact support with product details, quantity, delivery location, and any special requirements.
20. How can I contact customer support?
You can contact support through the contact page for order updates, payment queries, returns, refunds, delivery issues, product questions, feedback, or complaints.
Still Need Help?
Support is available for shopping, orders, returns, and product queries.
Share your order number, registered email or phone, issue details, and photos if required so support can assist faster.